General Conditions of Sale

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All purchases from CdG through the Website are made pursuant to these General Conditions of Sale, the Terms of Use and the Privacy Policy (collectively, the “Terms and Conditions”).  By accessing the Website or placing an order with us you are accepting the Terms and Conditions. If you do not accept the Terms and Conditions in full, you do not have permission to access this Website and should cease using it immediately. Capitalized terms which are not defined in these General Conditions of Sale shall have the meanings given to them elsewhere in the Terms and Conditions.

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The Terms and Conditions can only be varied by changes made by CdG on the Website. In particular, nothing said by any representative of CdG will operate as a variation to the Terms and Conditions or constitutes a legal representation on behalf of CdG.

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Offer and Acceptance:
Presentation of Items in the Web Boutique is not an offer or a commitment to sell.   After selecting an Item, the Customer may make an offer to purchase it through the Website’s checkout page or by contacting CdG directly. At that time the Customer will submit information to CdG for payment of the Purchase Price. The “Purchase Price” includes (i) the agreed price of the Item; (ii) any shipping, handling and insurance fees; and (iii) any taxes or levies that CdG is required to collect from the Customer, including sales taxes, value added taxes and import or luxury duties (“Taxes”).  A Customer’s order is an offer, not a binding contract of sale with CdG.

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Sale Confirmation:
Your offer is not a contract until CdG has accepted your offer and received payment (or authorization for payment). At that point, a confirmation email (the “Sale Confirmation”) is sent to the Customer and CdG agrees to sell the Item for the Purchase Price.  Please note that we must receive full payment for an order before it can be confirmed.

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Payment of Purchase Price:
The entire Purchase Price is due upon acceptance and confirmation of an order.  Prior to issuing a Sale Confirmation, we will request an authorization to charge the entire Purchase Price to Customer’s credit card (or other means of payment).  By providing payment information, you irrevocably authorize CdG to charge your credit card (or other means of payment) for the total Purchase Price upon issuance of the Sale Confirmation.

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Website Availability and Amendment:
We reserve the right at any time in our sole discretion:  to withdraw any Item from the Website; to amend any content on the Website (including prices and the Terms and Conditions); or to cease making any portion of the Website available. Under no circumstances will CdG be liable to any person for any damages due to the foregoing acts or events.

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Jewelry description, Errors:
Because CdG jewelry is unique and hand-made, the models displayed on the Website may not always be available.

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Our jewelry is described with reasonable care on the Website and the description is sufficiently detailed to allow the Customer to evaluate the products. While we make every effort to ensure the colors you see on the Website correspond to the actual jewelry, the colors may not always be exactly the same.

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Technical glitches, service interruptions or human error may cause mistakes or inaccuracies on the Website.  CdG has the right to correct inaccuracies or mistakes that come to its attention and to void any purchases of Items that display an inaccurate price or description.  We are not responsible for typographical errors and if an error has occurred in spite of our precautions, we may cancel an order.

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Right of Withdrawal:
If you are a Customer in an EU member state, you may have a right to cancel an on-line or web transaction under certain circumstances.  Please see ‘Satisfaction Promise’ below.

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Taxes and Import/Export Duties:
The Customer is entirely responsible for paying all Taxes.   For more information about taxes and duties, please see ‘Duties and Taxes’ below. 

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Import/Export Restrictions:
We cannot guarantee that the sale and delivery of an Item to a particular country is permissible, so please be aware of relevant import restrictions. We make no representation or warranty nor shall have any liability in respect of any requirement for or the issuance of export or import permits.  The Website will not constitute the basis for any contract with us in any location where our solicitation of interest or the offering for sale of a product would violate any laws. You should not seek to make any order from a place where it would be illegal for us to sell any product.  

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Transfer of Title/Risk of Loss:
CdG is the sole owner of each item displayed for sale on the Website.  Title for Items purchased from the Web Boutique (along with the risk of loss and/or damage) passes to the Customer upon receipt of the Item by (or on behalf of) the Customer.

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Shipping:
Your CdG jewelry will be delivered to you in a discreet box by trusted courier or postal service.  We will exercise a commercially reasonable standard of care when executing orders and shipments and will ship confirmed orders as soon as possible.  We aim to ship Items which are in stock within two working days of receiving full payment and sending the Sale Confirmation.  For special orders and pieces which are custom-made or engraved, the average time from Sale Confirmation to shipping is 30 days.  It may take several weeks before we can estimate an actual shipping date.  In any case, you will be notified by email as soon as your Item has shipped.  Where delivery times and dates are given, they are for general guidance only and we will not be liable for late delivery of your jewelry.

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Orders will be shipped to the address designated by the Customer as long as that shipping address is compliant with the Terms and Conditions.  Most shipments will require a signature for delivery.  We do not deliver to Post Office boxes.

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Shipping Charges:
Shipping charges vary depending on the size, weight, value, destination and shipping method or speed.  We are pleased to offer free shipping for the following orders:

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To the Netherlands, Belgium and Luxembourg:  Free standard shipping on all orders over €500.

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To other EU countries: Free standard shipping on all orders over € 1500.

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To other destinations: Please contact us for more information

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Shipping costs (including eligibility for free shipping) are calculated during checkout and are shown before you complete your purchase. Our shipping costs include shipping, insurance and CdG handling. Please note that shipping options and costs may be vary widely from country to country.

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Prices:
The prices payable for Items that you order are as set out in the Website.  Our prices are in Euros.  If you purchase in another currency, foreign exchange fluctuations and credit card charges may make a difference to the amount billed on your credit card. We reserve the right to change prices and specifications at any time and without prior notification.

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Payments:
CdG accepts a range of methods of payment (which may vary from country to country).  We accept the following credit and debit cards: Visa, Mastercard and Maestro.  You may also pay us by bank transfer, via PayPal or iDeal.  We do not accept personal checks.  We reserve the right to refuse or cancel any transaction which we believe may be fraudulent or an attempted fraud.

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If a Customer cancels or otherwise fails to make any payment to us, the Customer shall remain liable to us for the full Purchase Price and any costs related to the purchase of the Item (including to Taxes, storage and handling fees and any costs related to collecting any amount due to CdG).  In the event of a Customer’s default, CdG reserves the right to retain any payments made by Customer prior to default and to cancel the sale of the Item without any further obligation to Customer. The Customer acknowledges and agrees that in the event of a Customer’s default, damages will be difficult to prove and that the paid amount is reasonable compensation to us for damages suffered, constitutes liquidated damages and not a penalty.

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Duties and Taxes:
If the delivery address of your item is within the EU, you will pay Netherlands sales tax (BTW), currently set at 21%. BTW is included in the prices shown on the Website.  

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Import taxes for Customers outside of the EU:
You may have to pay import taxes and/or customs duties to ship your jewelry to your home outside the EU. You may also be required to pay a handling fee for the shipment.  These charges are separate from your shipping charge and you will be billed directly for them by a handling agent and/or the customs authorities.  

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CdG cannot be liable for any local import duties and taxes imposed.  While we will charge you for any Taxes that we are required to collect, our failure to collect any such Taxes will not relieve your obligation to pay them.  You are responsible for all Taxes payable upon import or export of Items you purchase.

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Please contact your local customs office for advice on import taxes on goods from The Netherlands. Please be aware that Customs regulations differ by country and not knowing these regulations can result in high import duties, delayed delivery or returned packages.

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Our Complete Satisfaction Promise

Couleurs de Geraldine is committed to making your online shopping experience a success and we hope that you will be delighted with your jewelry.  If you are not completely satisfied with your purchase from the Website, we will accept returns of eligible Items for exchange or refund as described below.

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The Satisfaction Promise:
Subject to the exceptions described below, a Customer may return any unworn, undamaged merchandise purchased through the Website within 14 days of delivery to (or on behalf of) Customer (the “Evaluation Period”) for a full refund of the purchase price or an exchange (the “Satisfaction Promise”). The Satisfaction Promise complies with national and EU law regarding cancellation of online purchases.

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Satisfaction Promise Conditions:
To benefit from the Satisfaction Promise:

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• The jewelry must have been purchased through the Website and shipped to the Customer.

• During the Evaluation Period, you must handle the jewelry and packaging with care and may only unpack or use the Items to the extent necessary to judge whether to keep the jewelry.  If the value of the returned jewelry diminishes due to your handling, the Satisfaction Promise may no longer apply.

• You must inform us in writing of your wish to return an order before the end of the Evaluation Period.

• An Item must be returned in perfect condition, unworn and undamaged, with security tag intact and attached.  The Item must be in its original packaging, and include all accessories, certificates, security tags and anything else that came with the Item.

• Jewelry which is made to order, customized or engraved is made especially for you. Because of this, these pieces are not eligible for return, unless the Item is damaged or defective upon delivery.  Please note that most Couleurs de Geraldine jewelry is custom made, crafted exactly as you want it to be.  Your Sale Confirmation will indicate any Items which are ineligible for return.

• For reasons of hygiene, we are unable to offer exchanges or returns on earrings for pierced ears.

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Costs on Returning an Item:
The Customer is responsible for the costs of returning an Item to CdG and must send the Items back following CdG’s instructions.  Jewelry purchased online may be returned by mail or in person to an authorized representative of CdG.   If returned by mail, you will need to pay for return shipping and insurance.  Please also see ‘Returning an Item’ below.

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Exchanges:
If you wish to exchange an item, please contact us at customerservice@cdgstyle.com and we will attempt to accommodate your request.  Any exchanges must be for Items of equal or greater value.  If the value of the Item(s) that you wish to receive exceeds the value of your returned item(s), you will be charged the difference.

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In the case of an exchange, we will ship the replacement Item to you as soon as possible after the original Item is delivered back to us.  Please remember that most of our jewelry is custom made, and an exchange may take several weeks.

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Cancellations:
If you realize you made a mistake and want to cancel your order before it has shipped, please contact us and we will try to accommodate your request.

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Delayed Delivery:
If your order hasn’t arrived after 7 working days from your receipt of an email confirming shipment, please contact customerservice@cdgstyle.com and we will investigate as rapidly as possible.   If your delivery has been delayed or cannot be filled, you will be informed within one month after Sale Confirmation.

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Delivery of Defective or Damaged Items:
In the unlikely event that there is a fault with your jewelry and you receive an Item that is defective, damaged or not what you ordered, please contact us and Customer Service will work with you to resolve any issues as quickly as possible.  In any event, you agree to check your order for damage or defects immediately upon receipt and to submit any complaints to CdG in writing within 7 days after your receipt of the Item.  We will reply to any complaint within 14 days.  In the case of justified claims, we will either replace the Item, repair the defect or return the purchase price, at our sole discretion.

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Please remember that specifications, models and pictures with regard to the products are indications and that minor discrepancies with the delivered Item cannot give ground to justified claims of defect.

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The faulty Item will need to be returned to us according to ‘Returning an Item’ below.  Jewelry damaged due to customer abuse or negligence cannot be accepted for return.

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Warranty:
Couleurs de Geraldine jewelry should be enjoyed for generations to come, so every piece is crafted with fine attention to detail.  For your peace of mind, all our jewelry is covered by a two year ‘repair or replace’ warranty.  The warranty covers defects in craftsmanship or material which exist at the time of delivery to you and which become apparent within 2 years of your receipt of the jewelry.  However, you must inform CdG within 2 months of discovering a defect.  And in the case of a warranty claim six months or more after delivery of an Item, you must prove that the defect already existed at the time you received the jewelry.  The warranty does not cover damage arising from daily wear, use or mishandling.  The warranty is generally void if unauthorized repairs have been performed.

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If you require repairs under warranty, please report your problem to customerservice@cdgstyle.com to arrange for us to view the jewelry.  We will check the jewelry and determine whether the issue is covered by warranty.  If so, the piece will be sent for repair.   If we do not believe the warranty applies, we will inform you in writing as soon as possible. Please note that repair or replacement may take 4 weeks or more, depending on the nature of the issue.

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Refunds:  

Refunds will be made as soon as possible upon receiving your returned Item. For your refund to be processed, please allow 3 – 4 weeks after shipping an Item back to us.   Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.

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In all cases, refunds will be made in the form of the original payment.  Depending on the original means of payment, the refunded amount may vary due to credit card charges or currency fluctuation.

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Returning an Item:
If you wish to return jewelry to us, please first contact customerservice @cdgstyle.com and follow their instructions.  Except in cases where the Item is faulty, you will be required to arrange and pay for the return of the jewelry to us. Jewelry purchased online may be returned by mail or in person to an authorized representative of CdG.

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When you return an Item, please ensure you enclose your name, address, contact information, your original order number and whether you require a refund, repair or an exchange. Pack the items back in the original packaging and send it to our address set out below.  We strongly recommend that you insure any order you send back to us and use registered mail or a reliable courier service.  We are not responsible for Items lost, stolen, broken, or damaged during the return process.

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Any Item which you return to us (whether for refund, repair, exchange or under the Satisfaction Promise) must be returned in perfect condition, unworn and undamaged, with security tag intact and attached.  The Item must be returned in its original packaging, and include all accessories, certificates, security tags and anything else that came with the Item.

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If there are any problems with your return, a member of our Customer Service team will contact you.